In the survey, employees reported work hours of 45 hours per week. This closely matches data from our own time and motion study projects from the last 22 years. Our data shows the average work week is 47 hours, including breaks.

The key finding from the Microsoft study that causes alarm is that employees consider about 17 hours per week to be unproductive. That’s more than a third of the work week!

Some of the common “productivity pitfalls” that were reported include unclear objectives, lack of team communication, ineffective meetings, unclear priorities, and procrastination.

Microsoft is in the technology business, and no doubt a couple of its survey questions were designed to support its mission. Sure enough, 55 percent of respondents said they relate their productivity directly to their software. Not surprising. But wait. That leaves 45% who relate productivity to something else. Whatever that is, it is not about technology. It’s likely that employees are thinking about soft skills that enable them to run better meetings, overcome procrastination, set priorities, and enhance other time management skills.

Those are the skills that get overlooked. An on-line service called Google Trends shows relative search volumes over the past few years – what terms people are interested in. A search on “training” shows a decline from a score of 1.5 in 2004 to a score of about .75 in late 2011. Meanwhile “smart phone” skyrocketed from 1.0 to over 2.0 between 2009 and late 2011. Clearly, smart phones today have a greater appeal than training.

Yet what if everyone who lined up for hours to buy the latest version of a smart phone spent their money on training instead? Something needs to be done to address all those unproductive hours. As we study the use of time, our data confirms that employees are not becoming any more productive in achieving their highest priorities than they were twenty years ago. Much has improved about how we do our work, but there is farther to go. Do we need the latest app? Or should we invest in new training methods to improve personal productivity?

The reality is quite different. For instance, our work measurement studies show that employees spend 3.2 hours per week reading miscellaneous emails that have nothing to do with their main activities. And many employees spend 30 minutes per week fixing technology problems.

The film omits these and other technological glitches that are part of daily life. When it comes to time management, technology can often hinder as much as it can help. Consider this list of hassles that no one predicted:

• Spam
• Voice mail jail
• Unnecessary emails
• Dropped cell phone calls
• Unwanted telemarketing calls
• Car crashes caused by texting
• Drained batteries
• Ringing phones at movies
• Phone interruptions at restaurants
• Broken web site links
• Computer viruses
• Costly smart phone apps
• Expensive downloading costs
• Identity theft
• Billing problems from service providers
• Help desks that offer no help
• Inadvertent pocket dialing
• Hackers
• Blackberry service interruptions
• Social media obligations
• Advertising everywhere

If the world of today includes all of these things that no one predicted twenty years ago, then the world of the future is just as likely to be fraught with frustrations.

And maybe, just maybe, that’s what will make life interesting.

Feel free to add comments with your own hassles.

Now, about that period of silence. A while back, the gap between the last short beep and the long beep was ten seconds. That’s what the announcer said. “The beginning of the long dash, following ten seconds of silence, marks 1:00 p.m., eastern standard time.” And during those ten seconds, nothing happened. No commercials. No light music. No ticking. Just silence.

But in May of this year, quite suddenly, the silence was shortened. There is no longer a ten-second void between the end of the short beeps and the beginning of the long beep. Now, it’s just six. Yes, only six seconds to savor a quiet, uncluttered, noiseless universe. It doesn’t take a sophisticated time study to conclude that four seconds have been lost forever.

Why the change? More time for radio programming perhaps. But what’s the rush? In our push to speed things up, to squeeze out every bit of valuable time, what happened to silence? Where did the time go for reflection, for calm, for thought?

So now it is time to take back your time. The next time you get a chance, perhaps right now, just take a moment. Better yet, take ten moments. One after the other. And do nothing. Don’t feel the urge to fill the silence with noise. Just sit. Wait. Contemplate. Listen. And enjoy the silence.

Your time is worth it.

(You can hear the old version of the countdown here: )

http://archives.cbc.ca/science_technology/technology/clips/5772/

The classical definition of the organizational manager is one who plans, organizes, coordinates and controls. However, the reality is that there are numerous, mundane activities that take up a manager’s time – some of which actually impede his or her productivity. Many of these non-priority tasks are unavoidable; they come with the job, but are never written in the job description. Managers try to focus on their priorities, but often get bogged down in the requirements of the job.

Administrative tasks are an unavoidable reality of work. In our time and motion study consulting projects, we define administrative tasks as those that don’t necessarily advance work toward achieving its major objectives, nor directly support these activities. Instead, they are necessary requirements of the job. They might support the operations of the organization, such as filling out time sheets, reports, and paperwork. They might support the dissemination of information, through internal, non-planning meetings. Or they might support other workers, providing assistance by answering questions or filling in for others.

The irony is that since we began conducting our time studies using the TimeCorder device in 1990, technology continues to proliferate; yet there is no reduction in administrative tasks. This is because for the manager, the computer is not an automation tool; it is an information-processing tool. With the increasing number of tools, or programs available, from word processing to spreadsheet analysis and presentation software, options have also increased. Now, more scenarios can be checked, more reports can be printed, and more data needs to be inputted.

As shown in the table below, the administrative burden is massive and takes up 11.6 hours of the manager’s work week. This is 25% of his or her time. The activities in this category are also very interruptive; 43 of them occur each week lasting 16 minutes each.

Administration is also an area where managers would like to spend considerably less time than they do. Managers spend 11.6 hours in administration time, but would ideally only like to spend 7.3 hours doing these activities. No one likes doing paperwork.

Administration time increases as one moves higher in the organization (see table below). Some of the time in this category is simply staying in touch through networking, writing and responding to e-mails or communicating with head office. Nonetheless, even when communication activities are excluded (some of which are routine and some of which are people management), administration for presidents is still 11.7 hours per week or 18% of the time.

1. Write down your long-term goals. Use the SMART formula; make them Specific, Measurable, Appropriate, Realistic and Time-bound.
2. Every day, divide your tasks into A, B and C priorities. Always start with a high priority “A” task, even if you can only accomplish a small part of it.
3. Block off time for activities that are important. Make an appointment with yourself, and don’t let anyone schedule anything for the time you’ve put aside.
4. Stop spending time on trivia. Don’t spend hours preparing a high tech presentation when a good conversation will suffice. And stop fussing over routine administrative tasks. Delegate or automate them.
5. Have the courage to say no. Don’t try to please others all the time. Create personal policies that make it easy to say no and stick to your plan.
6. Always start meetings on time. Don’t punish those who show up on time and reward those who are late. Do something however minor, but get started.
7. Slow down. Productivity isn’t about going fast. It’s about doing the right things. Stop rushing around, driving too fast and getting upset at things you can’t control. A couple of minutes gained aren’t worth the added stress.
8. Avoid procrastination by completing unpleasant tasks first. The tough stuff usually turns out to be not so bad. Break complex tasks into easy pieces and give yourself a reward for getting something done.
9. Don’t be a slave to technology. Communication devices are simply adding more and more ways to be out of touch with each other. Simplify your life and leave your phone off now and then. Plan for people to reach you some of the time, not all of the time.
10. Create time for balance in your life. Set aside time for family, fitness, social, educational and spiritual needs. Plan for balance the way you plan for work.